FAQ: Are you still bringing Triggertrap Ada to market?
No. We are going to release Triggertrap Ada (source code, schematics, casing designs etc) as open source, and will cease development on the product. We will not be selling Ada, our current product roadmap doesn't include any aspect of Ada in future products.
It currently seems unlikely, but sho...
FAQ: Can't you just raise additional funds to deliver Ada?
We wish we could. In fact, we tried.
We spoke to our bank and to some of our current and potential investors to see if we would be able to get a loan or some bridge investment to ensure that we can deliver the Kickstarter project fully.
Unfortunately, that didn’t pan out; we weren’t able to s...
FAQ: Did you really have a working prototype when the Kickstarter project started?
The prototype you can see working in our Kickstarter video(https://vimeo.com/76779871), was an early working prototype. However, even as the Kickstarter project was in progress, it became clear that we had made a mistake.
One of the promises we made in our Kickstarter project was that we wanted...
FAQ: Doesn't the Kickstarter Terms of Service say you must give a full refund?
The Triggertrap Ada Kickstarter campaign launched between October 2012 and October 2014. That means that this is the version of the Kickstarter Terms of Service that applies to the Ada project(https://www.kickstarter.com/terms-of-use/oct2012).
The Terms of Service states that
Project Creators ...
FAQ: How is it possible to fail, when you asked for £50k in your Kickstarter goal but received £290k?
Product development - and especially hardware and electronics product development - is a complicated art. By the time we started our Kickstarter project, we had already invested closer to £20k in the Triggertrap Ada project, and we had an additional chunk of cash we were ready to invest into the ...
FAQ: Is it possible to place a smaller order of Ada, for the people who REALLY want one?
It is technically possible to do a smaller run, but so far, each of our prototypes has cost over $1,000 each, including certain hand-soldered modifications and custom software.
Even if we found some people who were willing to pay a significant sum for each hand-built prototype, we wouldn’t have...
FAQ: What about the IPR and the work done to date?
We will be releasing the software, hardware, and electronic designs as open source as quickly as we can: In our mind, we don't 'own' the work we've completed so far: It belongs to our Kickstarter backers, who stood with us through this process.
Keep an eye on the Kickstarter page(http://tri.gg/...
FAQ: What are you doing with the prototypes? Can I buy one? Can you auction them off?
Most of our prototypes are so-called ‘greenwire prototypes’, which means that while the vast majority of the product is there, there are some hand modifications. They are as stable as they can be, but they are all subtly different, and they have some minor differences between the prototypes. This...
FAQ: What does Kickstarter say about Triggertrap Ada's failure to deliver?
Kickstarter has not made a public statement specifically about Triggertrap Ada, but our backers report that the below is the reply Kickstarter have given to them when they are contacted about Triggertrap's Kickstarter project:
As the creators and stewards of Kickstarter, we hate more than anythi...
FAQ: What do you recommend as a high-speed trigger instead of Triggertrap Ada?
We are heartbroken that Triggertrap Ada is not coming to fruition, but we're aware that quite a few of our customers are still keen to try out high-speed photography.
Camera Axe is a powerful, flexible high-speed camera trigger that is open source, and easy to use. Through the end of May, they ...
FAQ: What if we added additional funds / upgrades on BackerKit?
Some of you have expressed concern about funds pledged to BackerKit after the campaign was completed, for example for additional cables, mini tripods, etc.
We never processed the additional orders via BackerKit, so you will not have been charged. We've now cancelled all of these orders on Backe...
FAQ: What is the status of the refunds?
We will be keeping this FAQ up to date with our most recent information regarding the refunds.
Unfortunately, there's a lot of manual work involved in processing refunds, so it is going to take us a little bit of time, but please bear with us, we'll get to yours as soon as we can.
Shop Credit ...
FAQ: What is Vela, and how does it relate to Triggertrap?
Vela was an idea we had as part of a Triggertrap brainstorming session. The idea was a high-speed LED flash, which would negate the need to use an air-gap flash for high-speed (i.e. short duration) photography. We decided at the time that creating flashes wasn't 'core' to Triggertrap's business, ...
FAQ: What would it take to make Ada happen at this point? Can I contribute more money?
We are flattered and grateful for the faith in us, and for wanting to help still bring Ada to fruition. However, as Triggertrap CEO Haje Jan Kamps mentions in this article(https://medium.com/@Haje/how-a-half-million-dollar-kickstarter-project-can-crash-and-burn-5482d7d33ee1), one of the core prob...
FAQ: When did you find out this was going to happen?
We ended up with a case of tunnel vision: We poured all our resources into making sure that our prototypes were ready to go into manufacturing - because the project was already so far over due, we focused single-mindedly on a single milestone: Getting the final version of the software and hardwar...
FAQ: Where can I contact Triggertrap / Why did you delete my comment?
We have a strict policy re: deleting comments made in public about Triggertrap. The most basic one is this: We do not delete comments. We believe in an open and frank discourse, and welcome feedback and suggestions.
There are two exceptions to this rule:
We do not tolerate abuse. We understand...
FAQ: Where can I find source code, schematics, etc, for Triggertrap Ada?
We are in the process of open-sourcing all the work to date. This page will contain the links you need to find everything.
The Ada Source Code is available under GPLv3 now. It's in GitHub, here: http://tri.gg/ada-source
The Ada schematics and electronics is available under GPLv3 now. It's in Gi...
FAQ: Where can I inspect the audited accounts for the Ada project?
As a small limited company, there is no legal requirement for us to file audited accounts at the moment - Not until we grow to a significantly larger company.
It would be possible to have the accounts audited, but this would incur additional costs, which would further reduce the amount of money...
FAQ: Where did all the money go?
When we started the process, we created a budget with some contingencies in it. In the budget, we made a series of assumptions, and then added 30% to the budgets, in the hope that the additional money would be enough to absorb any delays or issues that cropped up along the way.
FAQ: Why aren't you offering a full refund?
We would love to be able full refunds for the full amount, but the nature of this project means that we’ve invested heavily in developing Triggertrap Ada. While we weren’t able to deliver, we did have to pay for the development work that was done to date.
Kickstarter advises that we should retu...
FAQ: Why aren't you sending out the cables / dongles that were part of the backer rewards?
Some of the backer levels included Tiggertrap Mobile kits(http://triggertrap.com/products/apps/mobile/), which we manufacture and have in stock. However, as soon as we realised we wouldn't be able to deliver on our Triggertrap Ada project, we wanted to ensure that the remaining funds were distrib...
FAQ: Why can I get 50% refund in the shop, but only 20% refund via Kickstarter?
The reason we’re able to offer a bigger refund in the Triggertrap shop(http://shop.triggertrap.com) than as cash is simple: We manufacture our own products, which means that if you 'spend' your refund in our shop, we are able to help you make your refund go further. In other words, when we includ...
FAQ: Why is Triggertrap not shouldering any of the risk?
While it is correct that we have allocated some of the wages of the Triggertrap staff, freelancers and contractors working on the Triggertrap Ada project in the Ada budget, we don't believe that is an unreasonable thing to do. Resources cost money, and we wouldn't expect our staff, contractors, a...
FAQ: Would it be possible to make a kit / DIY version of Ada?
We think it is a good idea to try to make a kit version of Triggertrap Ada, but we haven't yet explored what a 'kit' would be, whether it's feasible, or how we would go about creating one.
Right now, we are focusing on processing the refunds to everyone who backed our campaign as soon as possibl...
How do I spend my Triggertrap Ada shop credit?
If you select the 50% shop credit refund option, you will be sent an email from our shop with a gift card code for the 50% amount. To spend this gift card:
1. Please keep an note of the gift card code.
2. Go to shop.triggertrap.com(http://shop.triggertrap.com)
3. Select the items you would like t...
SUMMARY: What Happened to Triggertrap Ada?
In October 2013, we launched our second Kickstarter campaign to raise funding for Triggertrap Ada: An infinitely-expandable modular camera triggering system for high-speed photography.
After a very successful Kickstarter campaign we were super excited for the release of Ada, but unfortunately t...