FAQ: What is the status of the refunds?

We will be keeping this FAQ up to date with our most recent information regarding the refunds.

Unfortunately, there's a lot of manual work involved in processing refunds, so it is going to take us a little bit of time, but please bear with us, we'll get to yours as soon as we can.

  • Shop Credit - Per 8 April, we have processed 100% of all claimed Shop Credits. We have also generated shop credit for anyone who didn't fill in the form, and will be sending them out in due course. If you haven't received your shop credit, please contact us on hello@triggertrap.com.
  • Refunds - Per 20 April, we have processed all claimed refunds.
  • Charity donations - In total, 51 of you chose to donate your share of the remaining funds to charity. This amounted to just under a thousand pounds, so we rounded up to £1,000 exactly. We made the donation to PhotoVoice on 13 April 2015.

The rest of the Triggertrap Ada FAQ can be found here. If you have any questions that aren't covered, we are happy to help - please reach out at hello@triggertrap.com